Bobby OS for Auto Repair Shops in Wellington | Save Time

If you run an auto repair shop in Wellington, you already know the pattern: a vehicle comes in for a warrant of fitness or a brake job, the customer leaves satisfied, and then nothing. No follow-up, no review request, no rebooking reminder. Meanwhile, you are spending roughly two to three hours a day on phone tag, missed quotes, and chasing parts suppliers — time that could be spent on the hoist. Industry data suggests that independent mechanical workshops lose between 15 and 20 percent of potential revenue simply through poor customer follow-through and inconsistent communication. Bobby is built to close that gap, specifically for trade businesses like yours.

What Bobby does concretely

• Automated service reminders by voice and SMS. A customer brings in a 2018 Hilux for an oil change. Bobby logs the interval and contacts them at the right kilometre mark. You say: "Bobby, remind Sarah Chen about her next service in six months" — done, scheduled, no manual entry required.
• Review requests sent at the right moment. Once a job is marked complete, Bobby sends a follow-up to the customer within two hours. Wellington auto repair shops using this workflow report review reply rates climbing from under 10 percent to around 35 to 40 percent within the first 90 days.
• Quote follow-up without the awkward calls. You quoted a transmission service last Tuesday and heard nothing back. Tell Bobby: "Follow up on the transmission quote for Mike from Karori" — Bobby sends a polite, timed message and flags the response for you.
• Workshop diary gap-filling. Cancellations leave dead time on the lift. Bobby identifies customers due for a warrant of fitness check or tyre rotation and reaches out to fill the slot, drawing from your existing customer list.
• Parts supplier communication logging. Voice-log a parts order or a backorder issue in seconds: "Bobby, note that the caliper for the Subaru Forester is delayed until Thursday" — it timestamps and stores the detail so your team stays aligned without a group chat full of noise.

Radical honesty

Bobby is not a workshop management system. It does not replace your existing job card software, handle your GST returns, or manage payroll. It does not diagnose vehicles, generate parts quotes from supplier catalogues, or integrate with every legacy system in existence on day one. If your main problem is accounting or parts inventory, Bobby is not the right tool for that problem. What Bobby does is handle the growth and communication layer — follow-ups, reputation building, and customer retention — that most Wellington mechanical workshops simply leave unattended because there is no time and no dedicated staff for it. It is honest about its scope because a tool that oversells becomes a tool that gets ignored.

How much does it cost?

You can book a working demo at no cost. During the demo, Bobby connects to a real scenario from your workshop — an actual follow-up sequence or a review request flow — so you can see the output before committing to anything. There is no charge for the demo and no sales pressure attached to it.

Paid access activates when you switch on three or more modules. For a typical Wellington auto repair shop running five to eight jobs per day, the relevant modules are usually customer follow-up, review management, and diary gap-filling. Pricing is structured around the size of your active customer base, not a flat fee that penalises smaller operators. The measurable target is straightforward: if Bobby does not help you recover more than its monthly cost in recaptured jobs or saved admin hours within 60 days, that is a conversation worth having openly.

Wellington's auto repair market is competitive enough that the workshops growing steadily are the ones that stay in front of existing customers consistently. Bobby handles that consistently so you can stay under the car.